Navigation: Modules > Support > Support Tickets Support Tickets |
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A screenshot of the Support Tickets window is shown below:
It shows a support tickets waiting for a response. The customer ID of 0 indicates that it has been submitted through the client portal by a user without logging into the client area. If a user had logged into their account, and then submitted a ticket, their customer ID would show up in that field.
The following is a description of the columns in this window:
The bottom half of the window is where you can reply to the ticket. You can type your message into the box provided, check make this a private node if you would like to add a note to the ticket that the customer will not be able to view and select a new status for the ticket. Then, click on the Save button to save the message to the server and send an email to the customer indicating their support ticket has been responded to.
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